Booking Terms & Conditions

Booking Confirmations

To confirm a booking through our website, guests will need to supply their credit card details. This will be used to deduct a 50% payment at the time of booking. An amount to 10% of the accommodation only will be retained as non-refundable deposit as security. Balance of payment is required 30 days prior to arrival. 100% full payment is required if booking is made within 30 days of arrival date.

By Payment of this booking the guest hereby agrees in full to the Terms & Conditions herein and the Resorts Cancellation Policy detailed below.

Your bookings is subject to the Resort’s mandatory meal package per person, per night, which if not prepaid as part of the original booking will be charged on the island upon check in. This package includes 3 meals a day.

Meal Package rates: 1 April 2022 to 31 March 2023 = FJ$119 per adult and FJ$59.50 per child (3-12yrs) per night with infants (0-2yrs) free.
Should you require lunch on your day of departure an additional cost of FJ$32 per Adult (FJ$16 per Child) will be billed to your account. Please advise reception upon check-in if you require lunch on the final day.

Additional Adults requiring an extra bed will attract an additional bed charge of FJ$75 per person per night, Children (aged 3-12yrs) will incur and additional bed charge of FJ$40 per child per night

Payments

At Mantaray Island Resort we accept Visa, Master and Amex cards, there is a 3.5% surcharge added for all payments made by credit cards and non Fiji issued debit cards. This is required by the Reserve Bank of Fiji Legislation.

We accept cash payments in FJD on the Resort only.

1. All rates are quoted in Fijian dollars, inclusive of all Fiji Govt taxes of 9%

2. Standard contract terms apply.

3. Children 12+ will be charged all Adult Fees, whilst infants (aged 0-2) are free.

Additional FJD40 per child 3 to 12 years old per night if staying with parents in Beach front Villa, Reef Villa, Jungle Bure or Treehouse Bure.
**Boat Transfers – Children up to 5 years travel Free, and aged 6 years to 15 years travel at half the Adult Rate.

Cancellation Policy

Our cancellation policy is necessary to allow us to maintain our policy of not over booking in busy periods. It also covers no shows.

Any booking amendments or cancellations must be made by contacting the resort direct in writing at info@mantarayisland.com.
Failure to do so may result in amendment or cancellation charges as per the Resorts Standard Cancellation Policy.

We will not accept responsibility for any delay, additional expense, or inconvenience which may be caused directly or indirectly by events outside our control, such as late arrival of flights, severe weather, Acts of God, acts of government, the failure of any machinery or equipment, or the failure to operate services by Third Party Transport Operators.

As we are located on a remote island we strongly recommend that guests take out a comprehensive travel insurance policy at the time of booking to protect themselves for the full time of their visit, against illness, injury, death, loss of baggage and personal items, cancellations, cyclones, airline delays, and other travel contingencies.

Mantaray Island Resort its properties Mantaray Dive & Great White Charters will not be responsible for any loss of or damage to personal equipment or property during guests’ stay or during participation in our activities.

Cancellation Fees:

31 + days prior to arrival – 10% of accommodation only

15 to 30 days prior to arrival – 50% cancellation fee

14 days or less prior to arrival – 100% cancellation fee

No Show – 100% cancellation fee

Under no circumstances will refunds be issued in lieu of unused accommodation, should you choose to depart from the resort earlier than the departure date confirmed at the time of the original booking 100% cancellation fees will be charged on all accommodation along with any cancellation fees for prebooked Diving or Activities.

100% cancellation fee for NO SHOW and no refunds are permitted for an early departure of the resort for any unused accommodation nights.